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SAP Knowledge Base Article - PreviewSymptom
Upon creating a sub-case or copying a case, the notes copied from the main case are displayed with a different creation datetime when compared to the original notes creation datetime in the main case, as well as its author.
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Notes, Created Date, Date, Datetime, Note Creation, Note Date, Note Datetime, Note, SAP Service Cloud Version 2, Version 2, V2, Creation Date, Creation Datetime, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , How To
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