3581843 - SAP SuccessFactors Clock In Clock Out Time Event API Troubleshooting Guide

This KBA collects common error during using Clock In Clock Out Time Events related API. 

SAP SuccessFactors Time Tracking

• Scenario 1: When using REST API to import Terminal Time Events to SF, receive Response with HTTP Status 500 Internal Server Error "A time event for this employee and timestamp already exists." 
  Resolution1: All the time events in the request payload are incorrect. None of the time events are saved because of the duplicate timestamp and assignment ID, or something is wrong at the server-side. 
  If at least one of the time events were saved, the response would be with HTTPS Status 201 Created.
  
  
• Scenario 2: When using REST API to import Terminal Time Events to SF, receive Response with HTTP Status 400 Bad Request: Validation Error.
  Resolution 2: Any of the values incorrectly mentioned for the Requested Payload. For example, in request payload The assignment id is 'cgrant--'.
  The assignment id must not contain special characters, the correct assignmentid should be 'cgrant'.

SAP Support Portal Documentation: REST API for Sending Time Events from Terminal to Clock In Clock Out

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