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SAP Knowledge Base Article - PreviewSymptom
You have configured the Custom Mime Header to handle BCC Email Channels in C4C. However, when sending an email with multiple Email Channels in BCC, 1 Ticket is being created to each Channel.
Your expectation is that one Ticket is created with both Emails within it.
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Environment
SAP Cloud for Customer
Keywords
KBA , LOD-CRM-SC-EML , Email , How To
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