3582077 - Performance Analysis tool page load time does not match widget load time in SAP Analytics Cloud (SAC)

Performance Analysis tool page load time does not match widget load time in SAP Analytics Cloud (SAC).

SAP Analytics Cloud 2025.1.6

1. Login to SAC.
2. Open the story and note the opening time.
3. Go to the Performance Analysis Tool: System - Performance - Analysis tool.
4. Search for the session and compare the opening time.

The issue is caused by a defect in the product.

• The issue is fixed in a future** version of SAP Analytics Cloud.
• Please refer to maintenance document.

** in version 2025.08. for customers on a bi-weekly (fast track) release cycle.
** in Q2 for customers on a Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud Master KBA 
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
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• Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
  • https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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