SAP Knowledge Base Article - Public

3582133 - Limited Workflow Options in MS Teams Integration with SAP SuccessFactors Employee Central

Symptom

The MS team currently only offers the "Approve" and "Approve with Comments" options for workflow approval actions, while the "Reject" and "Sent Back" options are not available. 

Environment

  • SAP SuccessFactors Employee Central - Workflow
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Integrate Microsoft Teams with SAP SuccessFactors Employee Central.
  2. Open MS teams > SuccessFactors App.
  3. Click on Workflow To do approval
  4. Observe the limited options with only an "Approve" and "Approve with Comments" button present.

Cause

This is an expected behavior. 

Resolution

  • Currently, Microsoft Teams app only supports "Approval" or "Approval with comments", and does not support "Reject" or "Sent back" of workflow. 
  • Please submit an enhancement request specifically about this to have it considered within future development cycles in our Customer Community Portal. For detailed steps on How to Submit Ideas for SAP SuccessFactors Products, please refer to KBA 2090228.

See Also

https://me.sap.com/notes/2090228

Keywords

Teams, Integration, MS teams, Microsoft teams, App,  SAP SuccessFactors Employee Central, Notifications, Approve, Reject, Sent Back, Limited Options, Workflows. , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Product Enhancement

Product

SAP SuccessFactors Employee Central 2411 ; SAP SuccessFactors HCM Suite 2405