SAP Knowledge Base Article - Public

3582189 - Multiple Errors being received by Users when trying to move Candidates or open Applications in the Latest Workbench

Symptom

Users are intermittently receiving the same 2 Applications errors when they either try to move Candidates or open Applications in the Latest Workbench.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Users try to move a Candidate to a certain status in the Latest Workbench
  2. Or the User tries to open Applications in the Latest Workbench.
  3. Occasionally they will get the 2 mentioned errors below;

Error #1:
internalMessage=Failed to GET "Application information" metadata.
errorMessage=Input 'undefined' mismatches required type of parameter appStatusSetItemId
name=Error
code=BadArgument


Error #2:
internalMessage=Failed to GET "Profile information" metadata.
errorMessage=Input 'undefined' mismatches required type of parameter statusId
name=Error
code=BadArgument

Cause

The cause is currently unknown at this time.

Resolution

This issue is currently under Engineering investigation. Click on the star icon to follow and mark the KBA as one of your favourites to get notified of any updates. 

Keywords

UXR, Status, Redesigned Workbench, Bad request. , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions