SAP Knowledge Base Article - Public

3582250 - Dummy email showing as email sender when you have single sender configured - Recruiting Management

Symptom

Single sender is enabled on the instance, but when checking on correspondence section in candidate application, the sender is "dummy@sap.com" 

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***
 

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. Go to the Recruiting tab.
  2. Open a job requisition.
  3. Select View all candidates.
  4. Open any candidate application.
  5. Click the Correspondence section and open an email entry.
  6. Observe that the From field shows a different address instead of the configured single sender address. 

Cause

This is expected system behavior; the single sender address is not displayed in the correspondence audit.

Resolution

  1. This behavior is currently working as designed; the configured single sender address does not appear in the correspondence audit.
  2. Product Management is evaluating an enhancement for a future update.

Keywords

RCM-144887, RCM-144926, email, sender, single, dummy, instance, recruiting, application, candidate, correspondence, RCMsysmail , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions