Symptom
Single sender is enabled on the instance, but when checking on correspondence section in candidate application, the sender is "dummy@sap.com"
***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to the Recruiting tab.
- Open a job requisition.
- Select View all candidates.
- Open any candidate application.
- Click the Correspondence section and open an email entry.
- Observe that the From field shows a different address instead of the configured single sender address.
Cause
This is expected system behavior; the single sender address is not displayed in the correspondence audit.
Resolution
- This behavior is currently working as designed; the configured single sender address does not appear in the correspondence audit.
- Product Management is evaluating an enhancement for a future update.
Keywords
RCM-144887, RCM-144926, email, sender, single, dummy, instance, recruiting, application, candidate, correspondence, RCMsysmail , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-APP , Applicants and Job Applications , Problem
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public