SAP Knowledge Base Article - Preview

3582276 - How to merge Universal IDs (UID)

Symptom

When Customer tries to merge two Universal IDs or add one Universal ID to the other, they get the following error message:

"E-mail address "xxxx" is already linked to another UID account"

"E-mail address "xxxx" is already linked to another Universal ID account"

"E-mail address is already linked to another UID account"

"Need to schedule an exam"

"Cannot schedule and exam"

It's important to highlight that one email address can only be added to one Universal ID. 


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Environment

SAP Universal ID Account Manager

SAP Universal ID 

Product

SAP Field Service Management 1.0

Keywords

Universal ID, UID, merge UID, merge Universal ID, exam, schedule, exam schedule, UID email address, learning certificate, transfer certificate, exam certificate , KBA , XX-SER-UID , SAP Universal ID , How To

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