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SAP Knowledge Base Article - PreviewSymptom
When you create a Lead for a non-existing Account, the system applies territory assignment rules to determine the Territory as expected, since there is no Account data to base the territory on.
However, when changing information on the Lead (such as Sales Org. or Employee Responsible), the Territory gets deleted and is not re-determined.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2502
Keywords
KBA , LOD-CRM-LM , Lead Management , Problem
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