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SAP Knowledge Base Article - PreviewSymptom
The scoping question "Do you want to maintain tickets automatically from incoming e-mails?" is grayed out for both Customer Care and Employee Support in the 4th step of the Implementation Project (Scoping Questions).
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Environment
SAP Cloud for Customer
Keywords
Email Communication Channel, Scoping Questions, Enable, Activity Management, grayed out , KBA , LOD-CRM-SC-EML , Email , How To
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