SAP Knowledge Base Article - Public

3582686 - C4C Paste Format Pop-Up In Interactions

Symptom

Paste Formatting Issue In Ticket Interactions 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service Work-Center.
  2. Go to Tickets Work-Center-View
  3. Go to Any Ticket
  4. Go to Interaction Facet
  5. Copy paste the content from Website/PDF
  6. Paste formatting option pop-up doesn't come up 

NOTE- This error doesn't come only when Tiny-MCE editor is enabled in the system

Cause

This is currently a known issue/limitation with Tiny-MCE Editor in Ticket Configuration.

Resolution

  1. Go to Service Work-Center.
  2. Go to Tickets Work-Center-View
  3. Go to Any Ticket
  4. Go to Interaction Facet
  5. Copy paste the content from Word/PPT/Microsoft office.
  6. Paste formatting option pop-up come up 

See Also

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Keywords

Error, Microsoft office, Microsoft word, Microsoft Power Point, PDF, Website, Copy-Paste, Formatting, Paste formatting options, Tiny-MCE, Pop-Up , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications 2502