SAP Knowledge Base Article - Public

3582858 - Candidates Missing in Dashboard - Onboarding

Symptom

Candidates who have been initiated are not visible in the Dashboard, even though the process appears to have been created in BPE and Manage Data without any errors. Despite all mappings working correctly according to the check tool, and the configuration being complete, this issue is affecting all candidates.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Implement Onboarding with the basic setup completed.
  2. Initiate Onboarding for a few cases.
  3. Check the Dashboard for the details of the initiated cases.

Cause

There are mandatory fields set as not enabled under JobInfo as location, job code, e.g. 

Resolution

  1. Go to Manage Business Configuration > jobInfo.
  2. Click on Take Action > Make Correction.
  3. Enable the field (for example "Location").
  4. Save and confirm if the candidates in the dashboard are now visible.

Keywords

SAP, SuccessFactors, Onboarding, Candidates, Dashboard, Not Visible, Stock Transport Order, Free Item Indicator, Condition Tab, INTRASTAT reports, Error Message, Manage Business Configuration, jobInformation, infinity, Location. , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions