SAP Knowledge Base Article - Preview

3583028 - Users facing 'Internal Server Error' while accessing Workzone

Symptom

  • On the BTP side, the automatic creation of shadow users is disabled
  • Users encounter an "Internal Server Error" when attempting to access Workzone.
  • When users are manually added to the subaccount, they can gain access. 

Disclaimer: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Read more...

Environment

  • SuccessFactors Workzone
  • BTP Cockpit

Keywords

SAP SuccessFactors Workzone, BTP subaccount, SSO, IAS authentication, user provisioning, error message, authentication failure, login issue, internal server error, Automatic creation of shadow users in BTP, shadow users is disabled , KBA , LOD-SF-SWZ-AUT , User Authentication Issues , BC-CP-CF-SEC-IAM , UAA, Authentication, Authorization, Trust Mgmnt , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.