3583030 - How to purge duplicate users wrongly created by IPS job?

• IPS sync job execution is providing log with error code 400.
• IPS sync job is creating duplicated users on SuccessFactors.
• How to delete 'ghost' duplicate users created by IPS job? 

SAP SuccessFactors HCM Suite

1. Run the IPS job.
2. After running job, it will provide log with 'Duplicated user resource sap global uuid detected.'
   1. Result: Duplicated 'dummy users' will be created

Users get created by IPS job when SuccessFactors is set as TARGET in the IPS Sync Job. This is a miss configuration of the IPS job, as SuccessFactors should always be set as SOURCE.

The duplicated users are only visible in the 'Data Inspector' tool and cannot be found in any other part of the system, making them 'dummy' users.

The dummy users can be deleted via API, in a self-service feature.

User SCIM User delete API can be used to purge these user accounts, as documented below:

• SAP Help Portal | Delete a User
• API Reference

Kindly be aware that the ID of this API should be 'account_uuid' from data inspector, check example below:

Permission requested to complete above steps re described on Overview of SAP SuccessFactors Workforce System for Cross-Domain Identity Management API

KBA 3363428 - IPS sync job failed with statusCode 432: "Duplicated user resource sap global uuid detected."

SAP Help Portal | Delete a User

Overview of SAP SuccessFactors Workforce System for Cross-Domain Identity Management API

IPS job, SuccessFactors, duplicate users, Data Inspector, ghost users, SCIM User delete API, misconfigured job, statusCode 432. , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , LOD-SF-PLT-MLA , Manage Login Accounts , How To