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SAP Knowledge Base Article - PublicSymptom
- Get prompted by licensing keys.
- Unable to start Crystal Reports.
- After installing Crystal Reports Viewer 2025, when starting Crystal Reports, it prompts for the license key, then crash.
Environment
- SAP Crystal Reports 2020
- SAP Crystal Reports Viewer 2025
Reproducing the Issue
- Install Crystal Reports 2020
- On the same computer, install Crystal Reports Viewer 2025
- When starting Crystal Reports 2020, it prompts for the License keys, then crash.
Cause
- Crystal Reports 2020, and Crystal Reports Viewer 2025 cannot be installed on the same computer.
- Crystal Reports Viewer 2025 installs in the same directories as Crystal Reports 2020, and causes the issue.
Resolution
- To be able to start Crystal Reports 2020, uninstall Crystal Reports Viewer 2025.
Keywords
CR, CRViewer , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2016 ; SAP Crystal Reports 2020
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