3583169 - Cannot open ticket interaction: Service cannot be reached

When a user tries to open a ticket interaction from the List view in the Ticket overview, they get the "Service cannot be reached" screen.

SAP Cloud for Customer

1. Go to the Service work center and open the Tickets view.
2. Open the respective ticket.
3. In the Overview tab and in Timeline section, select List view.
4. Click on the subject of the activity, for example a memo activity.
5. You get a new screen saying "Service cannot be reached".
6. You may observe that other types of activities can be opened correctly, and when you try the same from the Timeline view, you do not receive the error screen, but the activity does not open.

This user is not assigned to the Memo work center view of the Activities work center, so there is no permission for this user to access memos.

Please change the access rights to grant this user access to all activity types that they are intended to open.

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