3583173 - Unable to Cancel Pending Leave in SAP SuccessFactors Employee Central

• In SAP SuccessFactors Employee Central, there is an issue with cancelling pending leaves.
• The cancel button is clickable, however, the status remains as pending.

Time Off -Absence Management -Absence Cancellation

1. Login to SAP SuccessFactors Employee Central 
2. Go to Employee Profile
3. Administer time for employee 
4. Attempt to cancel a pending absence. The cancel button is clickable but the status remains pending.
5. A message confirms the cancellation but the record remains as pending.

Improper User Handling: The workflow assigned to this employee time has been cancelled, which is causing the process to malfunction.

i.e. the workflow that has created the absence has been cancelled but such action does not cancel the pending absence.

Workaround to resolve this issue:

1. Navigate to Manage Data.
2. Locate the Employee Time
3. Manually set the status to cancelled.

From our end,  we have taken note of this issue and have created an improvement item [TIM-49804] internally to prevent such occurrences in the future.

SAP SuccessFactors, Employee Central, Cancel, Pending Leave, Time Management, Workbench Admin Rights, Time Off, TIM-49804. , KBA , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , Product Enhancement