Symptom
- The I9 forms are not loading during the Complete I-9 section 1 step, other US State Compliance forms working fine.
- Compliance forms for the US country, including the I-9 form template, are not available within PFS.
- Other countries forms, such as Australia and UK, are present in PFS even though they have not been enabled.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log in to the Onboarding Portal as the candidate.
- Navigate to the Complete I-9 section 1 step.
- Attempt to load the I-9 section 1 and it will not load.
Cause
The "area-code" was not enabled, which is a mandatory field for the I9 forms.
Resolution
- Go to Manage Business Configuration > phoneInfo.
- Enable "Area Code (area-code)".
- Save the changes.
- Validate if the forms are now able to load as expected.
Keywords
I9, I9 section 1, keep loading, form, loading, compliance, PFS, area-code, mandatory, field. , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
Product
SAP SuccessFactors Onboarding all versions