SAP Knowledge Base Article - Public

3583372 - Cannot Maintain Opportunity Involved Item Party as Mandatory

Symptom

When trying to set an Opportunity Involved Item Parties as Mandatory, the field is grayed out. 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration WC > Overview
  2. Search for Opportunities
  3. Click Maintain Involved Item Parties
  4. Select an Involved Party
  5. Mandatory flag cannot be checked

Resolution

The Party Roles on Item level are copied from Header parties.

The Competitor party (or any other custom Involved Item Party) can only be made mandatory at the Header level through Maintain Involved Parties.

At the Item level (Maintain Involved Item Parties), it is greyed out by default. 

Please note: In C4C, some party roles are greyed out or set as mandatory by default, and it cannot be changed.

See Also

KBA 2958251 - Not able to Maintain Involved Parties - Only one Party Role Available

Keywords

opportunity, item party, involved parties, involved item parties , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer core applications 2502