Symptom
When trying to set an Opportunity Involved Item Parties as Mandatory, the field is grayed out.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Business Configuration WC > Overview
- Search for Opportunities
- Click Maintain Involved Item Parties
- Select an Involved Party
- Mandatory flag cannot be checked
Resolution
The Party Roles on Item level are copied from Header parties.
The Competitor party (or any other custom Involved Item Party) can only be made mandatory at the Header level through Maintain Involved Parties.
At the Item level (Maintain Involved Item Parties), it is greyed out by default.
Please note: In C4C, some party roles are greyed out or set as mandatory by default, and it cannot be changed.
See Also
KBA 2958251 - Not able to Maintain Involved Parties - Only one Party Role Available
Keywords
opportunity, item party, involved parties, involved item parties , KBA , LOD-CRM-OPP , Opportunity Management , Problem