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SAP Knowledge Base Article - PreviewSymptom
After a ticket is escalated by an agent, the manager does not see the ticket in "Tickets Escalated to Me" query.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2502
Keywords
Tickets, Escalated, Tickets Escalated to Me, All Tickets, Cant see tickets, Query, Manager , KBA , LOD-CRM-SRP , Service Request Processing , How To
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