SAP Knowledge Base Article - Preview

3583557 - Unable to Utilize 'Find Matching Technicians' Feature for Service Calls from SAP B1

Symptom

The "Find Matching Technicians" feature in the planning list of SAP Field Service Management is disabled and appears greyed out for Service Calls within the list. As a result, users are unable to utilize this feature to match technicians to the listed Service Calls.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

  • SAP Field Service Management (SAP FSM)
  • SAP Business One (SAP B1)

Product

SAP Field Service Management 1.0

Keywords

SAP FSM, BMT, Find Matching Technicians, greyed out, does not work, SAP B1 , KBA , CEC-SRV-FSM-AS , FSM Auto Scheduling , CEC-SRV-FSM-BOC , FSM Business One Connector , Problem

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