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SAP Knowledge Base Article - PublicSymptom
You want to hide the information for Tickets with status Closed, due to compliance needs.
Resolution
For Tickets with status Closed, you can use the option to Depersonalize, to hide all the information related.
See Also
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , Problem
Product
SAP Cloud for Customer core applications 2502
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