Symptom
- When a candidate has selected they are EXEMPT from taxes on their State Tax form first, the system does not allow for the Filing Status to be selected or changed. It becomes greyed out.
- Without this populated, the candidate cannot proceed with the MO W-4, even though they have entered EXEMPT to one of the panel responses.
- But if the candidate selects NON-EXEMPT in any of the fields in Question #4, the Filing Status field is editable
- This is somewhat confusing to the candidates and should have at least a pop-up message when this happens, so the candidate can better understand and fill out the panels accurately.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors Onboarding 1.0
Product
SAP SuccessFactors Onboarding all versions
Keywords
KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem
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