3584137 - When Trying to Send an Email from Ticket, Error Appears

When you try to send an email from a Ticket, you received the email below:
From address - ABC@XYZ.com is invalid. Ask your administrator to verify allowed domains.

1. Open any Ticket
2. Go to Interactions tab
3. Try to send an email
4. Error occurs:
   From address -ABC@XYZ.com is invalid. Ask your administrator to verify allowed domains.

You need to add this under the Allowed Domains.

1. Go to Business Configuration > Overview.
2. Search for E-Mail and Fax Settings.
3. Click Change Immediately.
4. Click E-Mail and Fax Settings.
5. Under section Allowed Sender E-Mail Domains > Add the required domain and Save.
6. Please notice that this is without the @ symbol - for example, if the email is ABC@XYZ.com, you should add only the XYZ.com part).

KBA , LOD-CRM-SRP , Service Request Processing , Problem