SAP Knowledge Base Article - Public

3584151 - Missing Business Task Management Certificate in S/MIME Configuration

Symptom

When configuring S/MIME, the certificate of Business Task Management: Email Notifications is missing.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator-> Common Task.
  2. Click Configure S/MIME.
  3. Navigate to Incoming email Tab.
  4. Business Task Management: Email Notifications is missing.

Cause

The function of Business Task Management: Email Notifications is not enabled in the implementation project.

Resolution

Only after the function of Business Task Management: Email Notifications is activated, the related certificate will appear in the S/MIME configuration. It is possible to activate the function as following:

  1. Go to Business Configuration -> Implementation Projects.
  2. Select the Project.
  3. Click Edit Project Scope.
  4. Go to Question.
  5. Navigate to Communication and Information Exchange -> Business Process Management -> Business Task Management.
  6. Scope the question "Do you want to use e-mail to notify business users about Business Task Management items?".
  7. Finish the project.

See Also

Keywords

Business Task Management, Certificate, S/MIME, Configuration, Email Notifications, Scope, Question, Communication and Information Exchange, Business Process Management. , KBA , SRD-CC-SEC , Security , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem

Product

SAP Cloud for Customer core applications all versions