3584201 - Phone Number Maintainined in MFA Not Automatically Populated in the Candidate Profile When Using SAP Customer Data Cloud - Recruiting Management

When using SAP Customer Data Cloud for authenticating candidates within the external Career Site, phone number maintained in Multi-Factor Authentication (MFA) will not automatically populated in the candidate profile.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Management

1. Enable SAP Customer Data Cloud for External Candidates setting
2. Create an external candidate account
3. Access the MFA "Career Opportunities: Profile Completion" interface
4. Maintain the phone number
5. Go the the candidate profile and view the number is not automatically populated

This is an expected system behavior.

For SAP Customer Data Cloud: 3523883 - External Candidate Authentication Using SAP Customer Data Cloud - Recruiting Management 

RCM, Recruiting, SAP Customer Data Cloud, MFA, Multi-Factor Authentication, Career Opportunities, complete, profile, interface, external, candidate, create, account, phone number, automatically, populate , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem