3584203 - Custom Fields are Not Visible in the New Application Workbench - Recruiting Management

Newly added custom fields are visible in Legacy Workbench > More Information but not in the New Application Workbench.

SAP SuccessFactors Recruiting Management

• Scenario 1

1. Configure a custom field in BOTH the candidate profile and application template
2. Recruiters can see the fields in the Legacy Workbench > More Information Section
3. Navigate to the new workbench and the custom field is not visible

• Scenario 2:

1. Configure a custom field in candidate profile ONLY
2. Recruiters can see the fields in the Legacy Workbench > More Information Section
3. Navigate to the new workbench, the field is visible in the New Application Workbench under "Profile Information"

• Cause 1: There is no permission for the recruiters to view/edit the fields in the application. The More Information portlet displays all fields configured in the candidate profile template.
• Cause 2: This is expected behavior with the legacy and latest workbench if the field is only configured in the candidate profile template. 

• Solution 1:

When you configure a custom field in both the candidate profile and application templates:

• In the Legacy Candidate Workbench, the field displays under BOTH Application Information and More Information portlets (honoring respective candidate profile and application template read and edit permissions).
• In the Latest Candidate Workbench, the field displays ONLY in Application Information (honoring only application template read and edit permissions).

For the field to be visible in the Latest Workbench:

• Grant users read and/or write permissions on the custom field so it will be visible to users in the Application Information portlet.
• Note: For multistage application enabled, field permissions are configured in the requisition template. see KBA for details: 2644504 - How to update permissions for Job Application fields via Manage Templates Feature 
  
  
• Solution 2:

This is expected behavior. When you configure a custom field only in the candidate profile template:

• In the Legacy Candidate Workbench, the field displays only in More Information portlet
• In the Latest Candidate Workbench, the field displays only in Profile Information section

2644504 - How to update permissions for Job Application fields via Manage Templates Feature - Recruiting Management

custom field, field not visible, field permission, legacy workbench, latest workbench , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem