Symptom
Newly added custom fields are visible in Legacy Workbench > More Information but not in the New Application Workbench.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Scenario 1
- Configure a custom field in BOTH the candidate profile and application template
- Recruiters can see the fields in the Legacy Workbench > More Information Section
- Navigate to the new workbench and the custom field is not visible
- Scenario 2:
- Configure a custom field in candidate profile ONLY
- Recruiters can see the fields in the Legacy Workbench > More Information Section
- Navigate to the new workbench, the field is visible in the New Application Workbench under "Profile Information"
Cause
- Cause 1: There is no permission for the recruiters to view/edit the fields in the application. The More Information portlet displays all fields configured in the candidate profile template.
- Cause 2: This is expected behavior with the legacy and latest workbench if the field is only configured in the candidate profile template.
Resolution
- Solution 1:
When you configure a custom field in both the candidate profile and application templates:
- In the Legacy Candidate Workbench, the field displays under BOTH Application Information and More Information portlets (honoring respective candidate profile and application template read and edit permissions).
- In the Latest Candidate Workbench, the field displays ONLY in Application Information (honoring only application template read and edit permissions).
For the field to be visible in the Latest Workbench:
- Grant users read and/or write permissions on the custom field so it will be visible to users in the Application Information portlet.
- Note: For multistage application enabled, field permissions are configured in the requisition template. see KBA for details: 2644504 - How to update permissions for Job Application fields via Manage Templates Feature
- Solution 2:
This is expected behavior. When you configure a custom field only in the candidate profile template:
- In the Legacy Candidate Workbench, the field displays only in More Information portlet
- In the Latest Candidate Workbench, the field displays only in Profile Information section
See Also
2644504 - How to update permissions for Job Application fields via Manage Templates Feature - Recruiting Management
Keywords
custom field, field not visible, field permission, legacy workbench, latest workbench , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem