3584368 - Updates to key user login process due to identity management changes - Built-In Support

With SAP's changes to identity management, Built-In Support has modified the login method for key users. As key users, you must now log in with your S-user IDs. Logging in with your SAP Universal ID is no longer supported.

This article explains how the new login process for Built-In Support works. It also offers solutions to common questions you might encounter.

Note: The new login process takes effect on June 14th, 2025.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Built-In Support

Note: Built-In Support is already integrated into many SAP cloud solutions. For a complete list, visit the Built-In Support product page.

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