SAP Knowledge Base Article - Public

3584440 - Issue with Empty Compliance Settings Due to Incorrect ComplianceConfiguration Object

Symptom

  • Compliance settings appear empty.
  • The page for Compliance settings keeps loading but does not display any data.
  • Compliance Settings page displays No Data

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to the compliance settings page.
  2. Observe that the page keeps loading but does not display any data.

Cause

The issue is caused by a ComplianceConfiguration object that was manually created from Manage Data with an incorrect groupId. The ComplianceConfiguration objects are intended to be created and edited by the onboarding settings page only and not from Manage Data.

Resolution

  1. Navigate to Manage Data > ComplianceConfiguration > open object created manually.
  2. Select "Take Action" > "Permanently Delete" to delete the objects.
  3. Ensure that ComplianceConfiguration objects are not created manually.
  4. Perform an odata refresh.
  5. Try accessing the compliance settings page again.

See Also

Keywords

Onboarding settings, Compliance Settings, empty, loading, no data, ComplianceConfiguration object, Manage Data, Compliance Configuration, ComplianceConfiguration, groupId, AU, odata refresh, Uncaught TypeError: Cannot set properties of undefined (setting 'status')  , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding 2411