3584547 - The Data Provisioning (DP) Agent is disconnected in SAP Datasphere

The Data Provisioning (DP) Agent is disconnected.

The following issues are observed: 

• Registration of DP Agent is failing with the following error message: Agent Admin HANA User credentials are missing. Please connect to SAP HANA first and then try again.

• The following error can be found in the DP Agent framework trace (framework.trc): : 2025-03-07 13:02:22,802 [ERROR]  DPFramework | JDBCConnector.makeConnection [] - Ensure that the IP address of the agent host is allowlisted in SAP HANA system.

• Error in Console log while loading SAC Story:
  169.main.c71753eb49a9c1768245.js:19 2025-02-25T14:34:40.732Z [ERROR] Failed to fetch data (Correlation Id: undefined), devMessage: Error [Server]: (#42208) Can't read the view :******::[INAMODEL], reason: Unable to connect remote source, clientStatusCode: 42208, serverStatusCode: 200

• SAP Datasphere
• Data Provisioning (DP) Agent

Missing IP addresses from the allow list in Datasphere.

1. The IP allow list could be misconfigured; user can validate this by enabling a 0.0.0.0/0 rule and restarting the agent. If the same message is still appears, the allowlist is not really the issue.
2. Second, the firewall or some other network security on the agent LAN could be blocking the connection. This would need to be solved by your network team adding a rule to permit the flow of traffic between the agent and Datasphere/SAC.
3. Check IP Addresses used in your SAP Datasphere according to SAP KBA 3456052 FAQ: About IP Addresses used in SAP Datasphere.
4. Make sure all NAT IPs and LB IPs of your Datasphere's HANA Cloud Database are added to the IP allow listing of the firewall.

datasphere, dp agent, connection, sac, dwc, ds, ip address, firewall, allowlist , KBA , DS-DI-CON , Connections , HAN-DP-SDI , SAP HANA smart data integration (SDI) , Problem