3584710 - Unable to Save Changes Error while Completing I-9 Section 2- Onboarding

• The user is unable to complete the I9 Section 2.
• The error message "Unable to save the changes" is displayed.

SAP SuccessFactors Onboarding

1. Provide the reason for the delay.
2. Complete the I-9 Section 2 form.
3. Click Submit.
4. An error message stating "Unable to save the changes" will appear.

• The issue arises because the reason for delay field only accepts a maximum of 255 characters.
• The character count has exceeded the limit, preventing the changes from being saved.

1. Identify that the character count for the reason for delay field has exceeded the limit.

• To identify the number of characters when encountering the error, please follow the steps below:
  • While in I-9 Section 2, right-click your mouse and select "Inspect."
  • Go to the "Network" tab.
  • Provide the reason for the delay.
  • Complete the I-9 Section 2 form, and once the error is replicated, click on the batch file. You should see something like this:

Sample Network Logs:
 {
"error" : {
"code" : "COE_PROPERTY_EXCEED_MAX_LENGTH", "message" : {
"lang" : "en-US", "value" : "ChangeSet index 1 - Maximum length limit exceeded for field reasonForDelay: actual length: 280; maximum length: 255."
}
}
} 

      2. Reduce the character count to 255 or fewer for it to be saved successfully.

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