SAP Knowledge Base Article - Preview

3584724 - Account Owner/Team Member Removed After Performing a Change on the Account in ERP or CRM

Symptom

You have an account which has an owner maintained in Cloud for Customer (C4C). You modify the account in your external system and notice that the owner of the account is removed after replication.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Cloud for Customer

SAP ERP

SAP CRM

Product

SAP Cloud for Customer integration with SAP CRM all versions ; SAP Cloud for Customer integration with SAP ERP all versions ; SAP Cloud for Customer integration with SAP Marketing all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions

Keywords

Account owner deleted, account replication, blank owner field, PartyRoleCode  , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem

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