SAP Knowledge Base Article - Preview

3584745 - Unable to update from SAP or send additional info to SAP when status is "Pending Release" - ITSM

Symptom

An incident is in status "Pending Release" and it is necessary to send additional information to SAP, or retrieve an update from SAP, but it's not possible to trigger those actions in this particular status.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

solman, solution manager, itsm, it service management, pff action, trigger, execute, send additional information to sap, update from sap, incident, pending release, status,  , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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