Symptom
An incident is in status "Pending Release" and it is necessary to send additional information to SAP, or retrieve an update from SAP, but it's not possible to trigger those actions in this particular status.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
solman, solution manager, itsm, it service management, pff action, trigger, execute, send additional information to sap, update from sap, incident, pending release, status, , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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