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3584791 - Authentication Error while Accessing ODI Informatica Repository in SAP SuccessFactors Incentive Management

Symptom

  • An authentication error is encountered while attempting to log into the ODI Informatica repository in SAP SuccessFactors Incentive Management.
    • [CCM_10821] [CCM_10821] Authentication failed. For more
      information, contact Informatica administrator or see the
      domain logs. [FAULT_PCSFINTERNALEXCEPTION]
  • The error occurs despite the user account being active and enabled on the Informatica web.
  • The error is specifically encountered when trying to access the TLST folder in the Informatica Repository Manager.


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management on Legacy Oracle

Product

SAP SuccessFactors Incentive Management all versions

Keywords

Authentication error, ODI Informatica repository, SAP SuccessFactors Incentive Management, password reset, TLST folder, Commissions Data Connector. , KBA , CEC-SAL-CDI , Commissions Data Connector , Problem

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