3584816 - Tax Payment Issue: Pay Button Greyed Out in Tax Return

• The Pay button is greyed out in the Tax Return

SAP Business ByDesign

1. Go to Tax Management Work Center > GST Returns view
2. Select All Tax Returns
3. Search for the Tax Return ID XYZ
4. Observe that the Pay button is greyed out

A possible cause of it is that the Tax Return ID XYZ is a Tax Receivable.

In order to check if the return is a Tax Payable or Tax Receivable, follow the below steps:

1. Go to Tax Management Work Center > GST Returns view
2. Select All Tax Returns
3. Search for the Tax Return ID XYZ
4. Check the details of the Tax Return, the tax amount is shown under "Total Payable/Receivable". Here, the absence of minus sign indicates that this is a tax receivable from the tax authority.

In case the Carry Forward indicator is set in the Company Tax Arrangements, then, the receivables from the Tax Authority needs to be cleared in the subsequent period.

To check if the Carry Forward is enabled for the Tax Authority, follow the below steps:

1. Go to Tax Management Work Center > Company Tax Arrangements
2. Select the desired Tax Authority ID and click Edit
3. Go to Company Tax Arrangements tab
4. Select the Company and click Tax Return Arrangements sub-tab
5. Select the Tax Return Arrangement ID
6. Under Details, check if the Carry Forward indicator is set
7. If the indicator is set, a receivable from the tax authority needs to be cleared in the subsequent period.

The Tax Receivable amount will be carry forwarded to the subsequent period and will be cleared in the next Tax Return performed for the subsequent period.

Tax Authorities Quick Guide

KBA 2040973 - How to Process an Incoming Tax Return 

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