Symptom
- E-Signature step is not getting triggered after completing the Additional Data Collection step.
- An application error occurred while clicking "Restart Task" in the BPE: Manage Process task.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Complete the Additional Data Collection step.
- Observe that the Complete e-Signature step does not get triggered.
Cause
There are a lot of placeholders in the form which might be causing the issue.
Resolution
- Remove the mapping of all the placeholders in the Form.
- Remap all the placeholders explicitly.
- Save the template mapping and check if the issue has been resolved.
- If the issue persists, divide the placeholders into two forms and re-upload them.
To locate the form that caused the issue, please open a case with SuccessFactors Onboarding Support team referring this KBA, also please provide:
- Company ID:
- Support Access:
- Affected Candidate:
Keywords
SAP SuccessFactors, Onboarding, E-Signature, not triggered, Form, placeholders, mapping, BPE errors, Additional Data Collection, CDC, ADC , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding all versions