SAP Knowledge Base Article - Public

3584841 - "Complete e-Signature" task is not triggered - Onboarding

Symptom

  • E-Signature step is not getting triggered after completing the Additional Data Collection step.
  • An application error occurred while clicking "Restart Task" in the BPE: Manage Process task.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Complete the Additional Data Collection step.
  2. Observe that the Complete e-Signature step does not get triggered.

Cause

There are a lot of placeholders in the form which might be causing the issue.

Resolution

  1. Remove the mapping of all the placeholders in the Form.
  2. Remap all the placeholders explicitly.
  3. Save the template mapping and check if the issue has been resolved.
  4. If the issue persists, divide the placeholders into two forms and re-upload them.

To locate the form that caused the issue, please open a case with SuccessFactors Onboarding Support team referring this KBA, also please provide:

  • Company ID:
  • Support Access:
  • Affected Candidate:

Keywords

SAP SuccessFactors, Onboarding, E-Signature, not triggered, Form, placeholders, mapping, BPE errors, Additional Data Collection, CDC, ADC , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions