SAP Knowledge Base Article - Public

3584860 - Background Elements not showing data in reporting for Rehire cases via Onboarding

Symptom

  • In the hire/rehire configuration, the feature: "Forward background elements from the previous (terminated) employment to the next when rehiring (with new employment)" is enabled.
  • When extracting data via reports for rehire cases, the forwarded background elements are not showing any data for the new employee ID (rehire with new employment).
  • The issue is observed when rehiring is done via Onboarding.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Profile



Reproducing the Issue

  1. Enable the feature: "Forward background elements from the previous (terminated) employment to the next when rehiring (with new employment)" in the hire/rehire configuration.
  2. Perform rehire via Onboarding.
  3. Extract data via reports for the rehired case.
  4. Observe that the forwarded background elements are not showing any data for the new employee ID (rehire with new employment).

Cause

  • The background elements on the Employee Profile are not accessible during the onboarding process, preventing data from being copied to the new rehire user record.
  • Since the reporting tool relies on the user ID, the person-based background elements are not visible for the rehire user, despite being loaded for both the terminated and rehire user records

Resolution

  1. Identify the issue with the background elements not showing data for rehire cases when rehiring is done via Onboarding.
  2. Understand that this is due to the background elements not being available at Onboarding end from any of the data collection page.
  3. Note that during rehire acceptance the data is not merged and copied to the new user created.
  4. Be aware that the reporting tool is based on userId and hence the data is not visible corresponding to the rehire user.
  5. Await further updates on this issue as it is currently under investigation.

See Also

Refer to SAP Knowledge Base Article: 3214747 - Employee Profile data not visible in Adhoc report - SAP for Me 

Keywords

SAP SuccessFactors Employee profile, Background Elements, INC11162888, Rehire, Onboarding, Reporting, Employee Profile, userId, Data not visible , KBA , LOD-SF-EP-REP , Ad Hoc Report (Employee Profile) , LOD-SF-EP-BGD , Background Elements , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Employee Central 2411 ; SAP SuccessFactors HCM Suite 2411