Symptom
- In the hire/rehire configuration, the feature: "Forward background elements from the previous (terminated) employment to the next when rehiring (with new employment)" is enabled.
- When extracting data via reports for rehire cases, the forwarded background elements are not showing any data for the new employee ID (rehire with new employment).
- The issue is observed when rehiring is done via Onboarding.
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Employee Profile
Reproducing the Issue
- Enable the feature: "Forward background elements from the previous (terminated) employment to the next when rehiring (with new employment)" in the hire/rehire configuration.
- Perform rehire via Onboarding.
- Extract data via reports for the rehired case.
- Observe that the forwarded background elements are not showing any data for the new employee ID (rehire with new employment).
Cause
- The background elements on the Employee Profile are not accessible during the onboarding process, preventing data from being copied to the new rehire user record.
- Since the reporting tool relies on the user ID, the person-based background elements are not visible for the rehire user, despite being loaded for both the terminated and rehire user records
Resolution
- Identify the issue with the background elements not showing data for rehire cases when rehiring is done via Onboarding.
- Understand that this is due to the background elements not being available at Onboarding end from any of the data collection page.
- Note that during rehire acceptance the data is not merged and copied to the new user created.
- Be aware that the reporting tool is based on userId and hence the data is not visible corresponding to the rehire user.
- Await further updates on this issue as it is currently under investigation.
See Also
Refer to SAP Knowledge Base Article: 3214747 - Employee Profile data not visible in Adhoc report - SAP for Me
Keywords
SAP SuccessFactors Employee profile, Background Elements, INC11162888, Rehire, Onboarding, Reporting, Employee Profile, userId, Data not visible , KBA , LOD-SF-EP-REP , Ad Hoc Report (Employee Profile) , LOD-SF-EP-BGD , Background Elements , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Employee Central 2411 ; SAP SuccessFactors HCM Suite 2411