SAP Knowledge Base Article - Public

3584864 - Launch Content option allowing users to open multiple windows

Symptom

In SCORM 2004 Edition, the 'Content Launch' option remains enabled even if the content is already open in a window, allowing users to open multiple windows. This behavior is observed only in SCORM 2004, not in SCORM 1.2.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration-> Content-> Content Objects-> Open a SCORM 2004 ed content->  Select Launch Method-> Enable  the setting 'Launch in a New Browser Window:'
  2. Associate the content object with an item
  3. Assign the item to a user
  4. Access Learning as a user
  5. Search and Start the course
  6. Click 'Launch Content' -> Content opened in a window
  7. If you minimize the window and notice, the  'Launch Content' button shows enabled and user can click and open a new window again

Cause

This is identified as a bug.

Resolution

The Learning Engineering team is currently in the process of developing a fix that will prevent to users from opening multiple windows using the launch content option.

The fix is planned to be included in the 2H 2025 release.

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Keywords

SAP SuccessFactors Learning, SCORM 2004 Edition, Multiple Windows Launch, Launch Content Option, Content Object Level, Browser Settings, Inline Window, Launch in a New Browser Window, Opening multiple windows on launch content, LRN-194513 , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 2411