SAP Knowledge Base Article - Public

3585106 - Setting Up Approval Workflow for Dispute Management in SAP S/4HANA Cloud Public Edition

Symptom

  • A requirement for an approval workflow within the Dispute Management process in SAP S/4HANA Cloud Public Edition.
  • Lack of guidance on setting up the workflow from the SAP Public Cloud test script "Collections and Dispute Management (BFC_US)".

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

Cause

Resolution

  1. In the SAP S/4HANA Public Cloud edition, the dispute management utilizes Situation Handling for Dispute case processing.
  2. Set-up the Teams and Responsibilities as per the guidance in the help portal documentation.
  3. Refer to the Dispute Case Processing documentation to set up Situation Handling.

See Also

  • Dispute case processing: [Link]
  • Managing Teams and Responsibilities for Dispute Resolution: [Link]

Keywords

SAP S/4HANA Cloud Public Edition, Dispute Management, Approval Workflow, Situation Handling, Teams and Responsibilities, Dispute Case Processing. , KBA , FIN-FSCM-DM-2CL , Dispute Management (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions