Symptom
After a candidate is identified as a Rehire on Old Employment (ROOE) during the rehire verification step, the rehired employee receives a new account activation email from SAP Cloud Identity Services (IAS). The employee already has an IAS account from a previous employment and did not expect to receive this email again.
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Environment
SAP SuccessFactors Onboarding
Product
Keywords
IAS, Identity Authentication Service, rehire, old employment, ROOE, account activation email, IAS email, username, rehire username, Retain Onboarding Username for Rehire on Old Employment, welcome email, activate your account, set initial password, account reactivation, real-time sync, LOD-SF-OBX-IAS , KBA , LOD-SF-OBX-IAS , IAS User Authentication , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
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