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SAP Knowledge Base Article - PreviewSymptom
- Manually adding a Business Partner (such as a Contact, Account, or Individual Customer) to existing email activities does not copy the activity to the corresponding Business Partner’s timeline.
- Timeline entries are not updated retroactively for newly added Business Partners.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
Email not shown in timeline Manual addition of Business Partner Outlook email sync limitation Involved Parties post-processing Email interaction timeline update , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem
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