SAP Knowledge Base Article - Public

3585419 - Error "554 5.0.0 Message Rejected - Email address is not verified. The following identities failed the check in region EU-CENTRAL-1"

Symptom

  • The issue arises when attempting to send Business Emails (sent through Ticket, customer invoice, order confirmation, etc.) from newly added domain.
  • The error message received is "554 5.0.0 Message Rejected - Email address is not verified. The following identities failed the check in region EU-CENTRAL-1: <Domain Name> in AWS."

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Add a new domain in activity E-mail and Fax Settings.
  2. Attempt to send emails from the newly added domain.
  3. The error message received is "554 5.0.0 Message Rejected - Email address is not verified. The following identities failed the check in region EU-CENTRAL-1: <Domain Name> in AWS."

Cause

The domain is not verified, indicating that it is not DKIM enabled for business emails.

Resolution

Create a case for SAP Business ByDesign Technical Support, and request to affected domain to be enabled DKIM for Business E-mails.

See Also

2937666 - DKIM Key Activation for sending the Business Emails in SAP Business ByDesign (ByD)

Next-Generation Cloud Delivery transition - New Business ByDesign E-mail Infrastructure

Keywords

AWS, Domain, Email, Verification, DKIM, EU-Central-1, Error 554 5.0.0, Message Rejected, Email address not verified. , KBA , SRD-CC-CI-CCS , ByD Service Control Center , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions