Symptom
- The issue arises when attempting to send Business Emails (sent through Ticket, customer invoice, order confirmation, etc.) from newly added domain.
- The error message received is "554 5.0.0 Message Rejected - Email address is not verified. The following identities failed the check in region EU-CENTRAL-1: <Domain Name> in AWS."
Environment
SAP Business ByDesign
Reproducing the Issue
- Add a new domain in activity E-mail and Fax Settings.
- Attempt to send emails from the newly added domain.
- The error message received is "554 5.0.0 Message Rejected - Email address is not verified. The following identities failed the check in region EU-CENTRAL-1: <Domain Name> in AWS."
Cause
The domain is not verified, indicating that it is not DKIM enabled for business emails.
Resolution
Create a case for SAP Business ByDesign Technical Support, and request to affected domain to be enabled DKIM for Business E-mails.
See Also
2937666 - DKIM Key Activation for sending the Business Emails in SAP Business ByDesign (ByD)
Next-Generation Cloud Delivery transition - New Business ByDesign E-mail Infrastructure
Keywords
AWS, Domain, Email, Verification, DKIM, EU-Central-1, Error 554 5.0.0, Message Rejected, Email address not verified. , KBA , SRD-CC-CI-CCS , ByD Service Control Center , AP-RC-OUT , Output Management , Problem