Symptom
No Quote sections are visible under the quotation layout, despite adding the necessary permissions under Layout Permissions tab in the 'Fields, Calculation, Layout' section in Setup.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Sales Cloud CPQ
Reproducing the Issue
- Navigate to Setup
- Select Quotes
- Proceed to Fields, Calculation, Permissions
- Go to Layout Permissions tab
- Click on Companies
- Select desired company
- Under Sections, select all and Save
- Navigate to Layout tab and then look under Quotations tab - it's empty
Cause
The issue arises due to a modelling error. The sections added under Layout Permissions are not appearing under Quotations tab due to incorrect implementation file settings.
Resolution
- Navigate to Setup
- Go to Quotes
- Custom Quote Tabs
- Edit 'Quotation' - the 'Implementation file' field is blank or set to something else.
- To have sections working, change the implementation file for Quotation to be quotation/Cart.aspx.
See Also
Keywords
SAP CPQ, Quote Sections, Invisible Sections, Backend Issue, Quotation Tab, Permissions, Implementation File, Modelling Issue. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem