Symptom
- In SAP S/4HANA Customer Engagement for Utilities, navigation from Billing View to Invoice is not functioning as expected.
- When clicking on the hyperlink on a document number in the Billing Overview, it neither opens the Invoice Overview page nor the Invoice PDF.
- Instead, it opens a new tab with an error: back-end system error when accessing bill.
Read more...
Environment
- SAP S4CRM for the releases:
- S/4HANA 2021
- S/4HANA 2022
- S/4HANA 2023 and following
Product
SAP S/4HANA all versions ; SAP S/4HANA for customer management all versions
Keywords
SAP S/4HANA, Utilities, Billing View, Invoice, Navigation, Error, Hyperlink, CRM_IU_PDF_POSSIBLE, CL_CRM_ISU_PRINTDOC_TOOLs, IS_PDF_DISPLAY_POSSIBLE, Parameter , KBA , CRM-S4-IU , S4CRM: Utilities Industry , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.