Symptom
ILX Manager Reminder contains Learning Homepage link for internal users even when sent to an external user
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Ensure Integrated Learning Experience and new Learning Homepage (ILX) is enabled and toggled on.
- As a manager of an external site (or native external) employee navigate to My Team page.
- Click Send reminder button on any overdue learning to the external site user.
- Note the notification Learning Home page link is only for internal users redirect to login.
Cause
The send reminder notification functionality will require a future enhancement of internal frameworks dependencies and cannot generate different user-based site link tokens to be used in this notification.
Workaround: Edit the notification to delete this link altogether as it applies to both internal and external users or edit to include any site URL logins as well.
Resolution
Continue to monitor our Road Map for future enhancements in your 2025H2 release.
Keywords
sap, sf, successfactors, success, factors, learning, lms, ilx, my, team, manager, mgr, reminder, notification, external, site, user, home, page, link , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem
SAP Knowledge Base Article - Public