Symptom
When creating a service order, the following warning message is displayed: "No price maintained for the internal activity SV01 in company code &1".
Environment
SAP S/4HANA Cloud Public Edition
Cause
There are two possible causes:
- The cost rates are not correctly maintained for the activity type SV01 and company code &1.
- There is no Exec. Service Employee assigned to the item.
The service order item gets its cost center from its Exec. Service Employee: it gets the cost center maintained in the employee work agreement. If there's no Exec. Service Employee assigned, then there's no cost center assigned to the item, and if there's no cost rate with a 'blank' cost center, the system will not be able to pick a cost rate for this item, resulting on this warning.
Resolution
Each cause has it's respective solution:
- On the app 'Manage Cost Rates - Services', maintain a cost rate for activity type SV01 and company code &1, with no cost center assigned.
- On item level, assign an Exec. Service Employee on the tab 'Parties Involved'.
See Also
Keywords
service order, SV01, SVP1, activity type, cost rate, company code, manage service orders, service employee, no price maintained, solution order, F3161, service item , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem
SAP Knowledge Base Article - Public