SAP Knowledge Base Article - Public

3585998 - Incorrect amount in External Learning Request form

Symptom

  • The price in the External Training Request form is incorrect after requesting via Manage User Learning > Create External Learning Requests. 
  • The Tuition and Total values are multiplied by 100. 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to Learning Administration > Manage User Learning > Create External Learning Requests.
  2. Add a user ID and click 'Next'.
  3. Fill in the required data and add Tuition = example: 2000 
  4. Check the 'Submit Request as Approved' box and click 'Submit'
  5. Go back to People > Users > User ID.
  6. Navigate to the 'External Learning Request' tab and view the new request.
  7. The tuition amount displays as 200000.00 instead of 2000.00.

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

Keywords

SAP SuccessFactors Learning, LMS, SF, External Learning Request, Incorrect Price Display, Currency Pattern, Locale Preference, Tuition, Total, Multiplied by 100, value , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS-EXT , Sites and External Users , Bug Filed

Product

SAP SuccessFactors Learning all versions