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SAP Knowledge Base Article - PreviewSymptom
There are some visits and appointments which were synchronized more than 30 days ago using Server Side Integration, which lost the SAP Cloud for Customer categorization.
The expectation is to have the SAP Cloud for Customer categorization for more time, like 60 days or 3 months.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2502
Keywords
Server Side Integration; 30 Days; Category; Missing; Lost; Gone; Categorization; SAP Cloud for Customer; SSI; C4C , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
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