SAP Knowledge Base Article - Preview

3586038 - IPS User Sync Job not querying and sending Country/Region field value to IAS

Symptom

  • Customer is looking to bring the user field - Country (Office Country) from SuccessFactors to IAS/IPS coming from the Company Country/Region field in the user's data.
  • Not from the addresses of the user.
  • Currently, country field value is not coming through as part of user data sync to IAS / IPS. It is a standard field in UDF (not a custom field 1-15).
  • Customer want to send welcome emails to user based on the office country (label for country). 
    UDF Field - Country (Office Country)/ Standard field.
    IAS Field for Country for each user - Company Country/Region (Company Information).


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Environment

  • SAP SuccessFactors HCM Suite
  • Identity Provisioning
  • SAP Cloud Identity Services

Product

SAP SuccessFactors HCM Core 2411

Keywords

Country, Region, user sync, IPS, user data, custom email, dynamic email, query , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , How To

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