SAP Knowledge Base Article - Public

3586038 - IPS User Sync Job not querying and sending Country/Region field value to IAS

Symptom

  • Customer is looking to bring the user field - Country (Office Country) from SuccessFactors to IAS/IPS coming from the Company Country/Region field in the user's data.
  • Not from the addresses of the user.
  • Currently, country field value is not coming through as part of user data sync to IAS / IPS. It is a standard field in UDF (not a custom field 1-15).
  • Customer want to send welcome emails to user based on the office country (label for country). 
    UDF Field - Country (Office Country)/ Standard field.
    IAS Field for Country for each user - Company Country/Region (Company Information).

Environment

  • SAP SuccessFactors HCM Suite
  • Identity Provisioning
  • SAP Cloud Identity Services

Cause

SuccessFactors' program limitation. 

Resolution

The SCIM API is very limited on SuccessFactors' side. The near data from country that you can sync is "locale". You can check this on https://api.sap.com/api/PLTScim/schema and https://api.sap.com/api/PLTScim/resource/Users

SCIM API didn't provide a lot of fields. To get more fields like "Country/Region", the best option is use Odata.

See Also

How to check user data returned by SuccessFactors SCIM API(Version 2) for IPS trouble shooting using POSTMAN REST client

Keywords

Country, Region, user sync, IPS, user data, custom email, dynamic email, query , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , How To

Product

SAP SuccessFactors HCM Core 2411