SAP Knowledge Base Article - Preview

3586207 - Emarsys does not update links to product images after changing them in SAP Commerce Cloud

Symptom

  • Emarsys is not updating links to product images after a significant update in SAP Commerce Cloud.
  • Emarsys displays links to old/decommissioned images, resulting in no images being shown for products whose images have been updated in SAP Commerce Cloud.
  • This issue is impacting the ability to send product images in marketing emails.


Read more...

Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys 1.0

Keywords

Emarsys, SAP Commerce Cloud, product images, update, links, old images, marketing emails, product catalog , KBA , CEC-EMA-CON , Contacts & Contact list , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.