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SAP Knowledge Base Article - PreviewSymptom
- Emarsys is not updating links to product images after a significant update in SAP Commerce Cloud.
- Emarsys displays links to old/decommissioned images, resulting in no images being shown for products whose images have been updated in SAP Commerce Cloud.
- This issue is impacting the ability to send product images in marketing emails.
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys 1.0
Keywords
Emarsys, SAP Commerce Cloud, product images, update, links, old images, marketing emails, product catalog , KBA , CEC-EMA-CON , Contacts & Contact list , Problem
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